Shipping Policy

Last updated:16/08/2026

Thank you for shopping with Tap &Roll at the Coffee Gallery. This policy explains where we ship, how orders are processed, estimated delivery times, and what to do if there is a problem with your shipment.

Order Processing

Orders are processed within 1 business days after payment is confirmed. Business days are [Monday through Friday], excluding public holidays.

Orders placed after [15.00 GMT ] are treated as received on the next business day. Processing may take longer during holidays, promotions, product launches, or periods of unusually high demand.

Processing time is separate from shipping time.

Shipping Destinations

We currently ship to UK only

Order Tracking

When your order ships, we will send a confirmation to [email/SMS] containing a tracking link, where available. Tracking information can take up to [number] hours to update after dispatch.

If tracking has not updated for [number] business days, contact us at [email address] with your order number.

International Shipping

Currently we do not ship world wide

Address Changes

Check your shipping address carefully before submitting an order. 

We cannot guarantee changes after an order enters processing or ships. Customers may be responsible for reshipping costs when an order is returned because an incomplete or incorrect address was supplied.

Delayed or Missing Packages

Carrier delays may occur because of severe weather, customs processing, service disruptions, or other circumstances outside our control.

If tracking shows no movement for 5 business days, or the package has not arrived within 7 business days after the estimated delivery date, contact iowcoffeegallery@gmail.com. Include your name, order number, and shipping address so we can investigate.

If tracking shows that a package was delivered but you cannot find it, check with household members, neighbors, building management, and the carrier before contacting us.

Damaged Orders

Report shipping damage within 3 days of delivery by contacting iowcoffeegallery@gmail.com Include:

• Your order number.
• Photographs of the damaged item.
• Photographs of the outer packaging and shipping label.
• A brief description of the problem.

Keep the item and all packaging until the claim has been resolved.

Returned or Refused Shipments

If a shipment is refused, unclaimed, or returned because of an incorrect address, we may deduct the original shipping cost, return-shipping cost, and applicable carrier fees from any refund, where permitted by law.

Returns and Cancellations

Shipping rules for returns and exchanges are explained in our Return and Refund Policy . 

Contact Us

For shipping questions, contact:

Tap & Roll at the Coffee Gallery
Email: iowcoffeegallery@gmail.com
Business address: 7 High Street, Shanklin, Isle of Wight PO36 7JZ
Support hours: 10.00-17.00

Include your order number in all order-related messages.